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We are at the Forefront of the New Wave in Telecommunication/h2> | | | ABOUT US |
The deregulation of the telecommunications industry in South Africa formed the driving impetus behind the creation of VBX Telecom in 2006. The resultant new laws made the use of Voice over IP (VoIP) – essentially the ability to receive voice of a data line - legal for corporate use, as well as allowing com | | | WHO WE ARE |
A proudly South African company, VBX Telecom specialises in new generation, customisable and scalable VoIP PBXs, replacing the older, costly and outdated legacy models that most businesses have previously installed. For the user this means improved mobility that addresses the needs of a workforce on-the-go, more flexibility in terms of ex
Being fully committed to the ethos of entrepreneurial skills and development, our products are ideally suited to the small and medium business arena, providing solutions for anything from 10 to 1000 user sites. We are particularly efficient in environments that feature multiple branches and distributed facilities such as retailers and financial services institutions. We also specialise in areas such as mining, gated complexes, call centres and the hospitality industry.
Our typical customer profile includes the following features: • Replacing your PBX or moving to a new site • Your lease on your existing PBX is expiring • Have between 10 and 1000 user/d • Looking for savings on upfront hardware and ongoing call cost/d • Have multiple branch offices that communicate with each other • Have a workforce that is mobile • Need additional functionality or are upgrading your PBX to add feature/d
With our head office in Johannesburg and R&D facilities in Nelspruit, Mpumalanga, we have customers all over South Africa and as far afield as Mozambique, with plans to ex
| | | WHAT WE CAN OFFER | Our voice solutions are based on open source, VoIP PBX systems that allow comWe supply a range of products to match your business needs, and can connect a variety of handsets including analogue, IP, soft phones that run on laptops, smart mobile phones (Nokia E Series etc) and WiFi handsets. | | | OUR VALUE PROPOSITION | Now, more than ever before, cost savings have become a major factor in the success or failure of a company. Quite simply, this is what we can offer you. However, our systems are not only cheaper to run but also offer more flexibility and simple, seamless integration into new networks.
Customer experience backed by worldwide trends shows that using a VoIP based solution typically saves com
Our products offer a number of standard features that often negates the need for an upgrade or additional hardware, thereby ensuring a lower total cost of ownership. Some of these include:
IVR (Interactive Voice Response - Menu System
Voicemail and Voicemail to Email
Call Recording
Audio Conferencing
Call Queuing
Follow-Me, Ring/Hunt Groups, Call Forward, Call Parking
Music-on-Hold
Least Cost Routing
Pin Based Dialling
Extension Mobility
Added to this, all our solutions feature open source systems that leverage existing data infrastructure, making ex
| | | SUPPORT | VBX goes to market primarily through skilled and trained resellers who are proven suppliers of telephony solutions. This means that our carefully selected reseller channels have the experience and skills to make these solutions work for you, providing cutting-edge technology, voice quality and service. The VBX platform also contains powerful remote support and diagnostic features that allow for remote troubleshooting. For the end user and the reseller this results in a large percentage of calls to be solved quickly on the fly, thereby boosting service levels and in most cases negating the need for costly onsite support and configuration changes. All our VoIP PBX’s are also sold with software maintenance contracts and remote support included, thereby catering for in-version software upgrades.
As an additional service, VBX Telecom partners with professional services organisations on a nationwide basis to provide Service Level Agreements (SLAs) that can be customised to match the requirements of any customer.
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