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| FREQUENTLY ASKED QUESTIONS | Question:How do we divert our switchboard to ring at different extensions?
Answer:From your Snom switchboard console you will press *72 ![]() . Please listen to the prompts carefully. You will be asked for your extension number (the extension number of the phone you are diverting from), then you will be asked for the extension number of where you want your calls to go. To de-activate call forwarding, please press *73 ![]() from your Snom switchboard.
Question:Can we divert to more that one extension from our switchboard?
Answer:By default, no, if you want incoming calls to ring at more than one extension at a time, please speak to your service provider who can activate this on your VoIP server.
Question:I am not receiving any phone calls, but I can dial out.
Answer:Make sure that the DND feature is not activated on your phone. Press *79# to de-activa If this is from a Snom handset, press *79 ![]() .
Question:How do I pick up other ringing extensions from my phone?
Answer: Please speak to your service provider as this function must be activated on your VoIP server. If using an Atcom phone you can press *8# or *8send. When using a Snom phone, press *8 ![]() . The Snom 320 and higher models can be pre-programmed on the speed dial keys.
Question: My phone does not ring and goes to voicemail immediately.
Answer: Make sure that the DND feature is not activated on your phone. Press *79# to de-activa If this is from a Snom handset, press *79 ![]() .
Question: How do I transfer from my Snom phone?
Answer: With your caller on the line you can press the transfer key, the extension number followed by the ![]() . You can also use the pre-programmed extension keys on your phone, instead of punching in the number.
Question: How do I transfer from my Atcom phone?
Answer: With the caller online, use the FWD button on your phone, followed by dialing the extension number and end it with the send or the key.
Question:There are no incoming or outgoing calls active.
Answer: There could be a number of possibilities why this is happening. Your handset or VoIP server might not be registering. Your ADSL line could be down. Please contact your service provider.
Question: Other extensions are ringing when my phone rings. De-activate the call forward does not solve this problem.
Answer: All these extensions have probably been included in a ring group on the VoIP server upon initial request. If you want this altered, please contact you service provider.
Question:How can I personalize my voicemail on my phone?
Answer:Use the *97 # or *97 send (For Atcom IP phones) and *97 ![]() (For Snom phones). Listen and follow the prompts.
Question:How do we set up a greeting message on our switchboard?
Answer:You need to inform your service provider of what you required. Messages can be recorded by yourself by using the *77 ![]() (for Snom) or * 77 # / send (for Atcom) function.
Question: We want pin sets activated for call monitoring. Is this possible?
Answer: Yes, supply a list of the pin numbers you want to use to your service provider and this will be activated on your server.
Question:The light on my operator | | |
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