Products

WHAT CAN YOU EXPECT FROM VBX PRODUCTS?

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Our product suite includes business solutions, call centre products and also specific solutions catering for the hospitality industry, mining and gated communities. Our products are most efficient and best-suited to businesses with multiple branches, but all our products are customisable to your business’s specific needs.

VBX systems are incredibly feature-rich, from the smallest VBX Office upwards.

Standard Features:

  • Least Cost Routing
    a process that finds the cheapest way to route your phone calls
  • Call Recording
  • Call Queuing
    allow an unlimited number of callers to wait for an available person to take the call
  • PIN Controlled Dialing
    prevents unauthorised use of phone
  • Music
    on-hold
  • Audio conferencing
  • Follow-Me, Call Forward and Call Parking
  • Voicemail and Voicemail to Email
  • IVR
    Interactive Voice Response / Menu System

Optional Features:

  • Operator Console for screen-based control of VBX
  • Speech Recognition
  • Call Centre Stats
  • Integration to a Telephone Management System
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